Shipping policy

Aurum Pulls — aurumpulls.shop
Last updated: July 30, 2026

We know how much it means to get your order quickly and in perfect condition. Every order we ship leaves our facility in St. Louis, Missouri, packed carefully and sent with a carrier we trust. Here is everything you need to know about how we get your pulls to your door.

THE BASICS

Processing time: 1 to 3 business days after payment is confirmed
Delivery estimate: 3 to 7 business days after shipment
Shipping cost: Free on every US order — no minimum, no code required
Ships from: St. Louis, Missouri, United States

WHERE WE SHIP

We ship to all 50 US states and US territories, including Alaska, Hawaii, Puerto Rico, and Guam. We do not currently offer international shipping. All orders must include a valid US shipping address.

PROCESSING TIME

Once your payment is confirmed, we begin processing your order within 1 to 3 business days. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During high-demand periods, such as major new product releases or sales events, processing may take up to 3 business days. We will always communicate any unusual delays. Once your order ships, you will receive a confirmation email with your tracking number.

CARRIERS

We ship with USPS, UPS, and FedEx depending on the size and destination of your order. Carrier selection is made at our discretion to ensure the safest and most reliable delivery for your specific order.

Estimated delivery time after shipment is 3 to 7 business days for standard domestic shipping. These timelines are estimates provided by our carriers — they are not guarantees. Aurum Pulls is not responsible for delays caused by carrier volume, weather events, or other circumstances outside our control.

FREE SHIPPING

Every order shipped to a US address includes free standard shipping, automatically applied at checkout. There is no minimum order value and no coupon code required. The price you see is the price you pay.

TRACKING YOUR ORDER

As soon as your order leaves our facility, you will receive a shipping confirmation email with your tracking number and a link to track your package. Tracking information may take up to 24 hours to update after your confirmation email is sent.

If your tracking shows no movement for more than 5 business days after shipment, please contact us at support@aurumpulls.shop and we will look into it on your behalf.

HOW WE PACK YOUR ORDER

Sealed hobby products deserve careful handling. Every order we ship is packed to protect the product from shifting, crushing, and damage during transit. We use appropriately sized outer boxes, protective wrapping, and void fill to secure your items. High-value or fragile orders may receive additional reinforcement at our discretion.

Our goal is simple: your order should arrive looking exactly as it did when it left us.

DAMAGED PACKAGES

If your package arrives visibly damaged, please take clear photos of the outer packaging and the product before you open anything further. Then contact us at support@aurumpulls.shop within 7 days of delivery with your order number and the photos. We will file a carrier claim and work with you to arrange a full replacement or refund at no cost to you.

LOST PACKAGES

If your tracking shows your order as delivered but you have not received it, please first check with neighbors and any designated safe drop spots. If the package still cannot be found, contact us within 7 days and we will open an investigation with the carrier on your behalf.

STOLEN PACKAGES

Aurum Pulls is not responsible for packages that are confirmed as delivered by the carrier but subsequently stolen. If this happens, we recommend filing a report with your local police department and contacting your carrier directly. We are happy to provide documentation to support your claim.

ADDRESS ERRORS

Please double-check your shipping address before completing checkout. If you notice an error after placing your order, contact us immediately at support@aurumpulls.shop. We will do our best to correct it before your order ships, but we cannot guarantee changes can be made once fulfillment has begun. Aurum Pulls is not responsible for orders delivered to an incorrect address provided by the customer.

PRE-ORDER SHIPPING

Pre-order items follow the same shipping policy as in-stock items. Once a pre-ordered product arrives at our facility from our distributor, we process and ship it within 1 to 3 business days. You will receive a shipping confirmation email with tracking at that time.

MIXED ORDERS

If your cart contains both in-stock and pre-order items, your entire order will be held and shipped together once the pre-order item is available, unless you contact us to request a split shipment. To receive in-stock items sooner, we recommend placing separate orders.

CONTACT

Email: support@aurumpulls.shop
Address: Aurum Pulls · 3100 Chouteau Ave, St. Louis, MO 63103, United States
Website: aurumpulls.shop

We respond to all emails within 1 to 2 business days, Monday through Friday.