Aurum Pulls — aurumpulls.shop
Effective date: July 30, 2026 | Last updated: July 30, 2026
Pre-ordering with Aurum Pulls is the best way to guarantee your allocation on high-demand releases before they sell out. By placing a pre-order, you agree to the terms outlined on this page.
CONTENTS
1. What is a pre-order?
2. Pre-order terms at a glance
3. How pre-orders work
4. Payment & billing
5. Release dates & delays
6. Shipping & fulfillment
7. Returns & refunds on pre-orders
8. Pre-order cancellations
9. Product availability & allocation
10. Mixed orders
11. Contact us
1. WHAT IS A PRE-ORDER?
A pre-order is a purchase made for a product that has not yet been released or has not yet arrived at our facility. When you place a pre-order on aurumpulls.shop, you are reserving your allocation of a forthcoming sealed hobby product — guaranteeing your spot before the product sells out or becomes unavailable.
2. PRE-ORDER TERMS AT A GLANCE
Payment timing: Charged at order placement — full payment due when pre-order is placed
Processing time: 1–3 business days after product arrives at our facility
Delivery estimate: 3–7 business days after shipment within the USA
Cancellations: Not accepted except at our sole discretion
Returns: Same as in-stock policy — 30 days from delivery, unopened only
Shipping cost: Free on all US pre-orders
3. HOW PRE-ORDERS WORK
Step 1 — Place your pre-order: Select the pre-order product and complete checkout. Your payment is processed immediately and your allocation is secured.
Step 2 — We receive the product: When the product arrives at our St. Louis facility, we inspect and verify every unit before fulfillment begins.
Step 3 — Your order is fulfilled: Pre-orders are fulfilled in the order they were placed, within 1–3 business days of product arrival.
Step 4 — Tracking sent to you: You will receive a shipping confirmation email with your tracking number as soon as your pre-order ships.
4. PAYMENT & BILLING
- Full payment for pre-order items is collected at the time of order placement — not at the time of shipment.
- We accept Credit Card, Debit Card, Apple Pay, Google Pay, and Link by Stripe.
- All pre-order prices are listed in USD and locked at the time of placement.
- If a pre-ordered product is discontinued or becomes unavailable, you will receive a full refund within 10 business days.
Your pre-order price is locked the moment you check out. If the market price increases after your pre-order, you will not be charged more.
5. RELEASE DATES & DELAYS
Release dates are estimated dates provided by the manufacturer and are subject to change. Aurum Pulls has no control over manufacturer production schedules or distributor shipping timelines.
- We will notify you by email if a pre-ordered product is significantly delayed.
- Minor delays of 1–2 weeks are common in the hobby and do not automatically qualify for a refund.
- If a pre-ordered product is delayed by more than 60 days, you may contact us to request a full refund at our discretion.
6. SHIPPING & FULFILLMENT
- Pre-orders ship within 1–3 business days of the product arriving at our warehouse.
- All pre-orders include free standard shipping within the United States.
- Estimated delivery time after shipment is 3–7 business days.
- Pre-orders are fulfilled in the order they were placed — early pre-orders ship first.
7. RETURNS & REFUNDS ON PRE-ORDERS
- Returns are accepted within 30 days of delivery on unopened, factory-sealed items only.
- Once a pre-ordered item has been opened, it is not eligible for return or refund.
- If a pre-ordered product arrives damaged, contact us within 7 days with photos.
- Refunds are processed within 10 business days to your original payment method.
8. PRE-ORDER CANCELLATIONS
Pre-orders cannot be cancelled once placed, except if:
- The pre-ordered product is discontinued by the manufacturer.
- The product becomes permanently unavailable from our distributor.
- The release is delayed beyond 60 days from the originally listed date (at our discretion).
- Aurum Pulls cancels the pre-order for any operational reason.
9. PRODUCT AVAILABILITY & ALLOCATION
Pre-orders are offered subject to available allocation from our authorized distributor. If our allocated quantity is less than pre-orders placed, pre-orders will be fulfilled strictly in the order they were placed. Customers unable to be fulfilled will receive a full refund within 10 business days.
10. MIXED ORDERS — PRE-ORDER & IN-STOCK ITEMS
If your order contains both in-stock and pre-order items, your entire order will be held and shipped together when the pre-order item becomes available, unless you contact us to request a split shipment. To receive in-stock items quickly, we recommend placing separate orders.
CONTACT
Email: support@aurumpulls.shop
Address: Aurum Pulls · 3100 Chouteau Ave, St. Louis, MO 63103, United States
Website: aurumpulls.shop