Refund policy

Aurum Pulls — aurumpulls.shop
Last updated: July 30, 2026

At Aurum Pulls, we stand behind every order we ship. This policy exists to be clear, fair, and straightforward — because we believe you should know exactly what to expect before you buy.

OVERVIEW

Return window: 30 days from the date of delivery
Eligible items: Unopened, factory-sealed products only
Refund processing time: 10 business days after we receive the return
Shipping origin: St. Louis, Missouri, United States

WHO CAN RETURN

We accept returns on products that meet all of the following conditions:

The return request is submitted within 30 days of the confirmed delivery date. The product is in its original, unopened, factory-sealed condition — exactly as it was when it left our facility. The product has not been tampered with, resealed, or altered in any way. The customer provides a valid proof of purchase, such as an order number or order confirmation email. The product is returned in its original packaging with all included materials intact.

If a product meets all of the above, we will accept the return and process your refund promptly.

WHO CANNOT RETURN

The following are not eligible for return or refund under any circumstances:

Any product whose factory seal has been broken, removed, or tampered with — regardless of what was found inside. Individual cards, singles, or any item that has been removed from a sealed product. Digital goods, redemption codes, or any non-physical item. Products showing signs of resealing, glue residue, or packaging inconsistencies caused after purchase. Pre-order items that have already shipped and been delivered. Any item marked as final sale or clearance at the time of purchase.

We want to be transparent about one thing that matters in this hobby: the contents of every sealed box and case are determined randomly by the manufacturer. Pull results — good or bad — are not grounds for a return or refund. We never open, weigh, or sort product before shipping it, and we cannot control what is inside.

HOW TO START A RETURN

Getting started is simple. Email us at support@aurumpulls.shop with your order number, the product you want to return, and the reason for your return. Our team will review your request and respond within 2 to 3 business days. If your return is approved, we will send you a return shipping address and instructions. Pack the item securely and ship it back using a trackable method — return shipping costs are the customer's responsibility unless the return is due to our error. Once we receive the item and confirm it meets our return conditions, we will process your refund within 10 business days.

Please do not ship anything back before receiving written approval from us. Unauthorized returns may not be accepted and could cause delays in processing your refund.

YOUR REFUND

Once your return is received and inspected, we will email you to confirm whether your refund has been approved or denied.

Approved refunds are issued within 10 business days to the original payment method used at checkout. Depending on your bank or card provider, the refund may take additional time to appear on your statement — this is outside our control. Original shipping charges are not refunded unless the return is the result of our error, such as a wrong item shipped or a product damaged in transit. All refunds are issued in US dollars.

DAMAGED OR WRONG ITEM

If your order arrives damaged or we shipped you the wrong product, please contact us at support@aurumpulls.shop within 7 days of delivery. Include your order number and clear photos or a short video showing the item and the outer packaging as you received it. In these cases, we cover all return shipping costs and will arrange a full refund or replacement at no additional charge to you.

EXCHANGES

We do not offer direct exchanges. If you would like a different product, please initiate a return for the original item — if it qualifies — and place a new order.

CHARGEBACKS

We ask that you contact us directly before filing a chargeback with your bank or card provider. Almost every concern can be resolved faster through us than through a dispute process. Chargebacks filed without prior communication may result in your account being suspended and future orders being declined.

CONTACT

Email: support@aurumpulls.shop
Address: Aurum Pulls · 3100 Chouteau Ave, St. Louis, MO 63103, United States
Website: aurumpulls.shop

We respond to all emails within 1 to 2 business days, Monday through Friday.